Terms of Service

TimeCinch is a multi-tenant, cloud-hosted appointment-scheduling platform for service businesses. The Service includes the web dashboard, the customer-facing booking pages, the messaging tools, the analytics surfaces, and any integrations we make available (Stripe, Lightspeed POS, and others).

We may add, change, or remove features at any time. Material feature removals on paid plans will be announced at least 30 days in advance via email or in-app banner.

You must be at least 18 years old and able to form a binding contract under the laws of your jurisdiction. You are responsible for keeping your login credentials confidential, for the activity of every staff or manager account you create, and for the accuracy of any information you submit.

You may not share your account with anyone outside your business. If you suspect unauthorized use, notify us immediately at the contact address below.

TimeCinch is offered on Starter and Pro subscription plans billed monthly or annually in advance. Current pricing is displayed on the pricing page and in your account.

Auto-renewal:All subscriptions renew automatically at the end of each billing period at the then-current price unless cancelled before renewal. You may cancel at any time from Settings → Plan; cancellation takes effect at the end of the current paid period and you retain access until then. We will email a receipt after every successful charge.

Trial: If we offer a free trial, you must provide a valid payment method to start it. Your card will be charged when the trial ends unless you cancel before then.

Taxes: Stated prices exclude taxes. You are responsible for any sales, use, VAT, or similar taxes applicable in your jurisdiction.

Late payment: If a charge is declined, we may retry the card, suspend your account, or restrict functionality until payment clears. Accounts more than 30 days past due may be terminated and the data deleted after a 30-day export window.

All sales are final. We do not provide refunds, credits, or pro-rated returns for partial billing periods, unused features, account downgrades, or unused time following cancellation. This includes setup fees, annual subscriptions, and any one-time charges.

EU / UK / EEA consumers: If you are a consumer (i.e. acting for purposes outside your trade or profession) located in the European Union, the United Kingdom, or the European Economic Area, applicable law gives you the right to withdraw from this agreement within fourteen (14) days of initial purchase. To exercise this right, email us at the contact address below within the fourteen-day window. By starting to use the Service before the fourteen-day window expires, you expressly request that we begin performance immediately and acknowledge that you will lose the right of withdrawal once the Service has been fully performed.

Beyond the rights described above, all charges are final and non-refundable.

TimeCinch is a multi-tenant platform: businesses use it to manage their own customers' appointments. With respect to data that you (a business Customer) input into the Service about your own customers (“Customer Data”), you are the Controller under applicable data-protection law and we are the Processor. You retain all right, title, and interest in the Customer Data and grant us a non-exclusive, worldwide licence to host, process, transmit, and display it solely to provide and improve the Service.

You represent that you have all lawful bases necessary to share Customer Data with us, including providing required notices to your end-customers. If we receive a request from one of your end-customers to access, correct, or delete their data, we will route the request to you.

A separate Data Processing Agreement (DPA) covering Article 28 GDPR requirements is available on request — contact the support address below.

Our handling of your account-level data is described in our Privacy Policy, which is incorporated into these Terms by reference.

You agree not to use the Service to:

• Send unsolicited commercial communication (spam), including via the bookings, messaging, or reminder features.
• Upload, store, or transmit anything illegal, infringing, defamatory, harassing, or in violation of any person's privacy.
• Scrape, reverse-engineer, decompile, or attempt to derive the source code of the Service, except to the limited extent that local law expressly permits.
• Probe, scan, or attempt to circumvent the security or rate-limiting of the Service or any integrated third-party service.
• Resell, sublicense, or expose the Service as a white-labelled product to third parties without a separate written agreement with us.
• Use the Service for any business that processes Protected Health Information (PHI) under HIPAA without first entering into a separate Business Associate Agreement with us.

We may suspend or terminate accounts that violate this section without notice and without refund.

The Service, all underlying software, designs, trademarks, logos, and documentation are and remain the sole property of TimeCinch and its licensors. Nothing in these Terms transfers any intellectual-property ownership to you.

Feedback you provide about the Service may be used by us without restriction or compensation.

The Service integrates with third-party providers including Stripe (payments), Lightspeed (point of sale), Resend (email delivery), Supabase (data hosting), and Vercel (web hosting). Your use of those integrations is also subject to their terms. We are not responsible for the acts or omissions of any third-party service.

We aim to keep the Service available 24/7 but do not warrant uninterrupted or error-free operation. Scheduled maintenance, emergency maintenance, third-party outages, force majeure events, and configuration changes you or your team make may cause downtime. Unless we have separately agreed to a Service Level Agreement in writing, no uptime is contractually guaranteed.

The service is provided “as is” and “as available”. To the maximum extent permitted by law, we disclaim all warranties of any kind, whether express, implied, statutory, or otherwise, including the implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranty arising out of course of dealing or usage of trade. We do not warrant that the service will meet your requirements, that it will be uninterrupted, timely, secure, or error-free, or that defects will be corrected.

To the maximum extent permitted by law, in no event shall TimeCinch, its affiliates, or its licensors be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost revenue, lost data, business interruption, or loss of goodwill, arising out of or in connection with these Terms or the Service, whether based on contract, tort, strict liability, or any other legal theory, even if advised of the possibility of such damages.

Our total cumulative liability arising out of or relating to these Terms or the Service shall not exceed the greater of (a) the fees you actually paid to us in the twelve (12) months immediately preceding the event giving rise to the claim, or (b) one hundred United States dollars (USD $100).

Some jurisdictions do not allow the exclusion or limitation of certain damages, so the above limitations may not apply to you in full. Nothing in these Terms limits liability for gross negligence, wilful misconduct, fraud, or any liability that cannot lawfully be limited.

You agree to defend, indemnify, and hold harmless TimeCinch, its officers, directors, employees, and agents from and against any claim, demand, loss, or damage, including reasonable legal fees, brought by a third party (including your end-customers) and arising out of: (a) your use of the Service in breach of these Terms; (b) your Customer Data, including any allegation that it infringes, misappropriates, or violates any law or third-party right; (c) your violation of any applicable law in connection with your use of the Service; or (d) your acts or omissions in servicing your end-customers.

These Terms remain in force for as long as you have an active TimeCinch account. You may terminate by cancelling your subscription in Settings. We may terminate or suspend your account at any time for breach of these Terms, non-payment, or where we reasonably believe doing so is necessary to protect the Service, our other Customers, or third parties.

On termination, we will retain your data for thirty (30) days to allow export. After that period we will delete all Customer Data from our active systems within a further thirty (30) days. Standard backups may retain residual copies for up to ninety (90) days, after which they are overwritten.

These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict of laws rules. Subject to the dispute-resolution clause below, the state and federal courts located in Delaware have exclusive jurisdiction over any dispute that is not subject to arbitration.

Informal resolution first. Before filing anything, contact us at the address below and give us thirty (30) days to try to resolve the dispute informally.

Binding arbitration.Any dispute, claim, or controversy arising out of or relating to these Terms or the Service that is not resolved informally shall be settled by binding individual arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration shall take place in Wilmington, Delaware (or remotely if both parties agree). The arbitrator's decision shall be final and may be entered as a judgment in any court of competent jurisdiction.

Class-action waiver.You and TimeCinch agree that any proceeding under this section shall be conducted only on an individual basis and not as a class, consolidated, or representative action. The arbitrator may not consolidate more than one person's claims and may not preside over any form of representative proceeding.

Opt-out. You may opt out of this arbitration agreement by sending written notice to the contact address below within thirty (30) days of first accepting these Terms. Opt-out does not affect the rest of these Terms.

Nothing in this section prevents either party from seeking injunctive or equitable relief in any court of competent jurisdiction to protect its intellectual-property rights.

Neither party is liable for failure or delay in performance caused by circumstances beyond its reasonable control, including acts of God, war, terrorism, civil unrest, pandemic, government action, internet or telecommunications failures, third-party service outages, or labour disputes.

We may modify these Terms from time to time. Material changes will be announced at least thirty (30) days in advance via email or in-app notice. Your continued use of the Service after the effective date constitutes acceptance of the modified Terms.

These Terms, together with our Privacy Policy and any other agreement referenced herein, constitute the entire agreement between you and TimeCinch and supersede all prior agreements on the subject. If any provision is held unenforceable, the remaining provisions remain in full force. Failure to enforce any right is not a waiver. You may not assign these Terms; we may assign them to a successor in a merger, acquisition, or sale of assets.

Questions, refund requests under section 4, or DPA requests: email support@timecinch.com.